Privacy Policy

Privacy Policy

Effective Date: 03/01/2025
Queen City Supplements
Website: [https://www.queencitysupplements.com]

1. Overview

At Queen City Supplements, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

By using our site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect both personal and non-personal information to provide you with the best experience.

Information you provide directly:

  • Name, email, phone number

  • Billing and shipping address

  • Payment details (processed securely via Shopify Payments, PayPal, etc.)

  • Order history and preferences

Information collected automatically:

  • IP address, browser type, device info

  • Cookies and usage data

  • Referrer URLs and browsing behavior on our site

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you about your order or account

  • Send you updates, promotions, or newsletters (with your consent)

  • Improve our website, services, and customer experience

  • Detect and prevent fraud or security issues

4. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your data with trusted third parties to operate our business, including:

  • Shopify, our eCommerce platform

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Shipping carriers (e.g., USPS, UPS)

  • Marketing platforms (e.g., Klaviyo, Meta/Facebook ads) — only with your opt-in

All third-party services are required to keep your information secure and use it only for their specific purposes.

5. Cookies & Tracking Technologies

Our site uses cookies and similar technologies to:

  • Enable site functionality (e.g., cart, checkout)

  • Remember your preferences

  • Analyze site traffic and user behavior

  • Deliver relevant marketing

You can control or disable cookies through your browser settings.

6. Your Rights

Depending on your location (e.g., California or the EU), you may have rights to:

  • Access, correct, or delete your personal data

  • Opt out of marketing emails at any time

  • Request to stop the sale (or sharing) of your data (CCPA)

  • Lodge a complaint with a data protection authority

To exercise your rights, contact us via the Contact Form on our page.